Re: Changing Market for Home DNA Testing


Jake Jacobs
 

Something to check, if you are not getting responses to emails about DNA matches: I just discovered that my email/message box on Ancestry was nonfunctional: Nothing coming in, nothing going out. Figured this out when I sent a message to a cousin, who did not receive it.  I checked my outbox, and it did not reflect a single message sent since 2012!  I have sent many messages since that time, but no responses.  I contacted Ancestry. It took them 2 months to get the problem resolved. It finally does appear to be working.

If you haven't had any responses at all on Ancestry, might be worth checking your mailbox, sending a test message to someone who can confirm they received it.

Diane Jacobs
Austin, Texas

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