Re: Ancestry Faces $250 Million Class Action Lawsuit Over Auto-Renewals


Hank Mishkoff
 

I've found that Ancestry is actually better about this than some other companies are. They auto-renewed my subscriptions a couple of times when I forgot to cancel. When the charges appeared on my statement, I called them and they pleasantly reversed the charges, no argument, no sales pitch. Other companies have not been so accommodating. I think there are companies whose business plan is basically to charge you by surprise and then refuse to issue a refund, but that has not been my experience with Ancestry.

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