Re: Ancestry Faces $250 Million Class Action Lawsuit Over Auto-Renewals


JoAnne Goldberg
 

I am so happy to see this lawsuit. Ancestry does notify customers that
it will auto-renew their subscription way before it expires -- this
year, for me, it was five weeks in advance. They don't make it clear
that you will continue to have access to your account until the
expiration date, so I'd guess many people put it off and then forget,
and they don't send out another notice when they do renew.

Yes, they will remove the charge if you call them, but that's a hassle.
The 2018 California law that prevents most auto-renewals and requires
companies to let consumers cancel online should be extended to all states.

Since my subscription expired last spring, I have been using my
library's remote access subscription, and with all the money I am
saving, I am tempted to pony up for MyHeritage. I've never been
impressed by MH but some of your comments have motivated me to take a
closer look.
--
JoAnne Goldberg - Menlo Park, California; GEDmatch M131535
BLOCH, SEGAL, FRIDMAN, KAMINSKY, PLOTNIK/KIN -- LIthuania
GOLDSCHMIDT, HAMMERSCHLAG,HEILBRUNN, REIS(S), EDELMUTH, ROTHSCHILD, SPEI(Y)ER -- Hesse, Germany
COHEN, KAMP, HARFF, FLECK, FRÖHLICH, HAUSMANN,  DANIEL  -- Rhineland, Germany

 

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