I recently requested some documents from NARA via their website https://www.archives.gov/research/order and got this e-mail last week (about 2 weeks after the request):
Thank you for providing the Petition #s for your request. It makes our job so much easier.
Unfortunately, our facility is still closed due to COVID-19, so we do not have access to our records.
Your request has been placed in a queue and when we are finally able to reopen we will be in contact with you to complete your request.
So you can request documents, but your request will go into a queue with completion who knows when.
Vicky Furstenberg Ferraresi
researching: FUERSTENBERG (Gdansk, Berlin, Shanghai)